How Technology has changed the Service Industry
3 min readAccessing services is one of the most difficult and annoying
aspects that individuals experience. Most of the government facilities are
crowded with a considerable number of people seeking the same services. The
same scenario is witnessed in private facilities where some people, especially
those in dire need of services, opt to offer some money so that they can get
services with ease. However, technology is changing the way individuals access
services both in public and private
sectors.
It is now easier to obtain any form of service that one needs through
smartphones and personal computers.
One of the places where it was difficult to access services is the public
health facilities. People used to queue for long periods for straightforward
information about their health records. However, technology has changed this procedure
and has made it as efficient as possible. Currently, it is easier for people to
access their health records through online platforms. Public health facilities
publish information concerning a particular patient, and he or she will only be
required to use his credentials to access such details. It is also possible to
access health records through a specialized mobile application.
The other form of assistance that technology has brought about in access to the
services is in the purchase of goods in retail outlets. Initially, individuals
had to travel to the retail outlets to purchase their groceries or anything
they needed for their homes. However, that is continuously changing with the
emergence of online retail stores. Nowadays, people are only required to have a
mobile application on their smartphones and use them to order any products from
the stores. The benefit is that all the goods ordered will be delivered at the
doorstep, which is easily affordable.
There has been an emergence of other companies that provide precise information
to individuals. For example, if you have been receiving a call or messages from
an unknown person, you can quickly get services from some organizations that
provide an Unknown Phone Number Public Directory services. These
organizations have an extensive database that contains information about all
the phone numbers and their owners. Individuals are only required to provide
the numbers after which they will get specific information concerning that
number. The benefit is that these services are cheap and can easily be accessed
through online platforms and you are not required to travel.
Lastly, it is evident that accessing services from banks and other financial
institutions has been made easy. Initially, people were forced to go to the
banking halls where they could get services such as funds deposits, funds
transfer, and loan access. This has drastically changed. Bank account holders
can easily access their bank accounts through mobile applications or
bank websites. They can as well perform ordinary bank transactions such as
cash withdrawal, cash deposit, money transfer, and even access to loans. This
has made banking activities to be very seamless and efficient. The larger
queues that were witnessed in the banking halls are no more. People only go to
the banking halls for specialized services or complaints.